Refund policy

Request a return

You have 14 days after receiving your item to request a change-of-mind return. Use our return request page or email info@currentcultureco.ca with your order number and the item you wish to return.

Please contact us for approval before sending anything back. We will provide the return address and instructions privately. Submitting a request does not automatically approve a return or issue a refund.

Change-of-mind returns

Items must be unused, in their original packaging, and include their original accessories. You are responsible for return postage. Please keep your proof of postage and tracking information.

We will inspect the item after it arrives. If it meets these conditions, we will approve the refund and notify you. Approved refunds are issued to the original payment method; your bank or payment provider may take additional time to process them.

Damaged, defective or incorrect items

Contact us as soon as you notice an issue. Include your order number, a description of the problem and photos where possible. We will review the issue and provide instructions for a refund, replacement or return as appropriate. Change-of-mind postage and unused-item conditions do not apply to these claims.

Please do not send an item to the supplier or an address on the parcel without our instructions.

Your consumer rights

This policy does not limit your rights under applicable consumer protection laws.